Frequently asked questions
Everything about our puffs, your order and how to care for them.
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Choosing your puff
What's the difference between The Espresso Puff and The Oat Cream Puff?
They're made from two different foams. The Espresso Puff is a high-density teardrop with a rich, bouncy feel, for easy, buildable coverage and a fresh, seamless finish. The Oat Cream Puff is an open-cell hourglass with a cloud-soft feel, for effortless blending and a dewy, naturally radiant finish.
Still deciding? Compare them side by side in Find your puff.
What is The Espresso Puff best for?
Effortless blending and buildable coverage. Its high-density foam and teardrop shape suit liquid foundation, BB cream, concealer, cream blush, contour and setting powder.
What makeup works best with The Oat Cream Puff?
Liquid and cream foundations, concealers and cream blushes. It's designed to pick up less excess product, so more of your makeup ends up on your skin.
What's in The Oat Latte Collection?
Both foams together: The Espresso Puff and The Oat Cream Puff.
Why does my puff look slightly different in size?
Each puff is machine-made and hand-finished, so small size variations from one puff to the next are normal.
Using your puff
Can I use the puffs wet or dry?
Yes, both work either way. Use The Espresso Puff damp for a natural, skin-like finish, or dry for fuller coverage and more precise application. Use The Oat Cream Puff dry for fuller, buildable coverage, or damp for a lighter, dewy finish.
Why does my puff get bigger when it's wet?
Both foams expand when damp, which gives them their soft, bouncy feel. Read more in the Journal: Why does a beauty sponge expand when wet?
Are the puffs suitable for sensitive skin?
Yes. Both puffs are latex-free and made to be gentle on all skin types, including sensitive skin. The Oat Cream Puff is also vegan.
Care
How do I clean my puff?
Wet it, work a gentle cleanser into a lather, and rinse until the water runs clear. Squeeze out the excess water (don't wring it) and let it air dry before you use it again.
Step by step: How to clean a beauty sponge properly.
How often should I replace my puff?
Every 2 to 3 months with regular cleaning, for the best hygiene and blending. Here are 7 signs it's time for a new one.
How should I store it between uses?
Let it air dry fully before you put it away. Our storage guide covers the rest, and there's a separate guide for packing one for travel.
Orders and delivery
Where do you deliver?
Across India, and to international destinations on prepaid orders. We ship worldwide. If you're shopping from outside India, choose your country from the selector at the top of the page.
How much is delivery?
Delivery is free on all prepaid orders across India. Cash on delivery orders carry a fee, which is shown at checkout. For international orders, shipping is charged by destination and parcel weight.
Do you offer cash on delivery?
Yes, across India, with a fee that's shown at checkout. Cash on delivery isn't available on international orders.
When will my order arrive?
It's our busy season, so deliveries may take longer than usual. Choose Priority shipping at checkout and we'll do our best to process your order the same day. Standard shipments could be delayed.
Our usual dispatch and delivery times are in the Shipping Policy.
Will I pay customs duties on an international order?
International parcels may be charged import duties, customs fees or taxes when they arrive. These are set by your local customs office and paid by the recipient.
Returns and cancellations
Can I return my puff?
For hygiene reasons, products can't be returned or refunded once delivered, unless they arrive damaged (including any cuts), defective or incorrect. Raise your request within 24 hours of delivery, with your order number and an unboxing video, using the refund request form.
Can I cancel my order?
Yes, before it's dispatched or within 24 hours of placing it. Once an order has shipped, it can't be cancelled.
How long do refunds take?
Refunds are processed within 10 to 14 business days after a quality check. Prepaid orders are refunded to the original payment method, and cash on delivery orders by bank transfer or UPI.
My order shows as delivered, but I haven't received it.
Please tell us within 24 hours of the delivered status update, by writing to support@brewskin.io. Requests raised after 24 hours may not be eligible for investigation.
Still have a question?
Write to support@brewskin.io, Monday to Friday, 10:00 am to 7:00 pm.
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